Frequently Asked Questions
Whether you are comparing new and refurbished equipment, planning a new exam lane, or looking for ongoing support, our team is here to help make the process simple.
Helpful answers from a team that knows ophthalmic equipment
We work with eye care professionals every day and understand the questions that come up when buying, upgrading, or servicing equipment. Browse the sections below, and if you do not see what you need, our team is always happy to help.
Buying Equipment
Questions about equipment options, warranties, and finding the right fit for your practice.
Do your products come with a warranty?
Yes. Every piece of equipment includes a standard 1 year warranty. We stand behind what we sell, and if anything comes up, our team is here to help you get it resolved quickly.
What types of equipment do you offer?
We offer a wide range of new and pre-owned ophthalmic equipment, including slit lamps, OCT systems, retinal cameras, autorefractors, phoropters, exam chairs and stands, perimeters, lenses, frames, and more. Whether you are building a new exam lane or upgrading a single piece of equipment, we can help you find the right fit.
What is the difference between new and refurbished equipment?
Both are reliable options, and the right choice depends on your goals and budget. New equipment gives you the latest technology and features, while refurbished equipment is carefully restored, tested, and verified for performance before leaving our facility. Many practices choose refurbished to reduce upfront cost while still getting equipment they can feel confident using every day.
How do I choose the right equipment for my practice?
You do not have to figure it out on your own. We take the time to understand your space, workflow, patient volume, and goals, then recommend equipment that fits how your practice actually operates. Whether you are upgrading one piece or building a full exam lane, we will help you make a decision you feel confident in.
Why choose Next Vision Instruments?
We focus on making the process simple, reliable, and tailored to you. You get flexible options with both new and refurbished equipment, direct access to a team that is easy to reach and ready to help, and solutions built around the way your practice works. Our goal is to help you make a smart investment for the long term, not just sell you equipment.
Support and Service
Answers about maintenance, troubleshooting, service options, and what happens after the sale.
What services do you provide?
We do more than just sell equipment. Our services include refurbishing, repainting, reupholstery, tonometer calibration, phoropter cleaning, equipment upgrades, preventative maintenance, delivery, installation, and setup. If you are not sure what your equipment needs, we are happy to take a look and point you in the right direction.
What happens after I purchase equipment?
We stay involved well beyond delivery. Our team helps with installation, setup, and training so everything is ready to go. If questions come up later, you can reach out directly and we will help you work through them. You are not left figuring things out on your own.
What kind of support do you offer?
Support is one of the biggest reasons practices choose to work with us. When you call, you are talking to real people who know the equipment and understand how your practice runs. We help with troubleshooting, maintenance, questions about operation, and general guidance when something comes up. No call centers and no runaround, just straightforward help when you need it.
Do you take trade-ins or buy used equipment?
In many cases, yes. We can evaluate your current equipment and talk through trade-in or buyback options that may help offset the cost of upgrading.
Is your equipment compatible with EMR or EHR systems?
Many of our diagnostic devices are compatible with EMR and EHR systems, including USB and DICOM integration depending on the unit. If you are unsure, we are happy to review your setup and help you understand what will work best.
Shipping, Installation, and Financing
Information about delivery, installation, locations, financing, and getting in touch.
Do you offer financing?
Yes. We offer financing through Group Financial Services and can help you understand your options before moving forward.
Do you ship, deliver, and install equipment?
We do all three. We offer worldwide shipping, along with delivery and professional installation across the continental United States. Our goal is to make sure your equipment arrives safely and is set up properly so you can start using it with confidence.
Where are you located?
Our main facility is a 24,000 square foot location at 769 Wesley Ave, Tarpon Springs, Florida. We also have locations in Orange Beach, Alabama and Monroe, Georgia, and we support practices across the country and worldwide.
How do I get in touch or schedule a consultation?
The easiest way is to book time directly with our team using the consultation link below. You can also call us if you would rather talk through your needs first.
Want a closer look at our equipment?
Download our latest brochure to explore available equipment, exam lane solutions, and more.
Download BrochureStill have questions?
Our team is happy to help you compare options, plan your exam lane, talk through support, or answer questions about financing, installation, and customization.
